Case study
One identity program across many brands.
A diversified ASX-listed services company
Risk, Resilience & AssuranceSystems & Platforms
The challenge
Operating multiple consumer brands across distinct service industries, the company's identity estate had grown brand by brand: password management, privileged access, and identity governance each handled differently in different places, with no single view of the gaps and no agreed path to close them. Thousands of end users and privileged users needed managing as one program rather than many.
What we did
We built the identity strategy from an honest gap assessment: where password management, privileged access, and identity governance actually stood across the brands, and what a unified program needed to look like. The output was clarity and a practical roadmap — sequenced, costed, and owned — covering the entire identity program, with our support continuing through the delivery of the changes that mattered most.
The outcome
The company transformed how it manages passwords, privileged access, and identity governance: access management is now streamlined across thousands of end users and privileged users, the gaps that were invisible brand-by-brand are visible and owned centrally, and the identity program runs to a roadmap the whole organisation understands rather than a collection of local practices.
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